Overview

Due to the nature of research-related products, all return and refund requests are handled carefully and reviewed individually.

Eligibility for Returns

Return requests may be accepted only if:

  • The wrong product was received
  • The product arrived damaged
  • The issue is reported promptly after delivery

Products must remain:

  • Unopened
  • Unused
  • In original packaging

Non-Returnable Items

The following items are generally not eligible for return:

  • Opened products
  • Used products
  • Improperly stored items
  • Customer-damaged items
  • Products returned without approval

Reporting Issues

If your order arrives damaged or incorrect, please contact us as soon as possible and provide:

  • Order number
  • Description of the issue
  • Clear photos of the package and products

Failure to report issues promptly may affect eligibility for resolution.

Return Authorization

Do not return products without contacting us first.

Unauthorized returns may not be accepted.

Refunds

Approved refunds will be issued to the original payment method where applicable.

Refund processing times may vary depending on:

  • Payment provider
  • Banking institution
  • Currency processing

Shipping Costs

Shipping fees are generally non-refundable unless the issue was caused by our error.

Customers may be responsible for return shipping costs where applicable.

Order Cancellation

Orders may only be cancelled before processing or shipment.

Once an order has been shipped, cancellation may no longer be possible.

Limitation

BYCG Peptide reserves the right to refuse refund or return requests that:

  • Violate this policy
  • Involve misuse of products
  • Lack sufficient supporting information

Contact

For refund, return, or order-related questions, please contact our support team through the Contact Us page.